10/27/2023    David Laurino, DPM

Virtual Assistants and Their Value in Our Podiatry Practices (Anas Khoury, DPM)

I was thrilled to see your inquiry about the
potential role of virtual assistants in podiatry
practices. Having been deeply involved in the
field, I see tremendous potential in integrating
these technologies and individuals especially in
our current workforce and the difficulties that all
practices have had trying to find quality
individuals to help our clinics. Here are just a
few of the tasks that VAs can do for our clinics:

1. Streamlined Appointments: A virtual assistant
can help manage appointments efficiently, sending
reminders to patients, rescheduling when necessary,
and thereby reducing no-shows.

2. Patient Queries: Many a time, patients have
simple queries past their visit. Virtual assistants
can handle these routine questions, freeing up our
medical staff for more intricate patient care.

3. Data Entry & Management: Inputting patient
records, updating histories, and other
administrative tasks can be seamlessly managed,
ensuring that our practice runs smoothly and errors
are minimized.

4. Work Hours Availability: Unlike human
assistants, virtual ones are available most of the
time round the clock. This ensures that patient
queries or appointment bookings can be done at any
time, improving patient experience.

5. Cost-Efficiency: While there's an initial
investment in setting up and training a virtual
assistant, in the long run, they can be more cost-
effective than hiring additional staff, especially
for administrative roles.

6. Integrating with Modern Tech & Tools: As we move
towards streamlined systems and other online
platforms, having a virtual assistant that can
interact and manage these platforms becomes
invaluable.

Disclosure: It's also essential to mention, in the
interest of transparency, that I am a co-owner of
Bottleneck Medical We've been exploring how to best
merge the realms of medical practices with modern
technology. My recommendation stems from a genuine
belief in the value that virtual assistants can
bring to our practices, and not just a business
interest.

David Laurino, DPM, Gilbert, AZ

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