|
|
|
Search
09/29/2020 George Jacobson, DPM
No Show Patients
We have had this discussion before, but now with voluntarily seeing fewer patients per hour the "No Show" new patients make it harder to recover from this financial disaster. After being closed for 4.5 months due to the lockdown and then open-heart surgery, I began seeing patients 3 weeks ago. We have many 80 to 100- year-old at high risk patients, who stayed shut in since March. We referred others and new patients to colleagues. I
t's like starting over again, 37 years later, but we have a small base of patients versus zero. I don't recall patients being so rude as to not show up for appointments or not calling if they couldn't keep the appointment. Our time means nothing to the "No Show" new patient. They can't appreciate the 1/2 hour to an hour blocked off for their visit. They can't appreciate that we are willing to see them in this pandemic environment. The patients we see are very pleased that we are open and all the care we have given to keep them safe and the care we provided.
We need to create a new standard in all medical professions, where we get a deposit reserving the appointment. It will be refunded or go towards the visit if they show up or cancel 24 hours in advance. If they don't show up, they lose the deposit. If we all do this it will become the norm, what is expected when we make any medical or dental appointment.
Does anyone have a better idea? If not, how can we get our colleagues to make this the norm? It doesn't solve the loss of income from the missed visit and future visits but it is at least something to trying to make people be respectful of our time and I'd even use the word sacrifice in this pandemic environment. I hope I don't come across angry or bitter or blame millennials...I would say I'm just disappointed.
George Jacobson, DPM, Hollywood, FL
There are no more messages in this thread.
|
|
|
|