06/08/2020    Dieter J Fellner, DPM

Loyalty and the Coronavirus Pandemic

In these troubled days, so many podiatry (and
other) businesses let go of their staff,
sometimes with indecent haste. I want to share
the business and life philosophy of one of NYCs'
young entrepreneurs, Louis Rossman. He is in the
electronic repair business. And here is what he
has to say about it:

People said I'm a good employer - I am telling
you I am not. I paid all of my staff who chose to
stay home, even before I got PPP stuff. If you
were one of those full time people, and you chose
to stay home during that time period, I paid it
in full. That was BEFORE the PPP loan went
through. Before I even knew there was a PPP
thing. That is not because I am a kind,
benevolent and good-hearted man. That is because
I know, if your employee sees, the moment shit
gets tough you kick them to the road that they
will have that same mentality to your business.

And they will not decide let's stay late for
hours, for a year, off-the-clock so we can figure
out how to add valuable profitable services to
the business. That is not the mentality of
someone who sees, that you will kick them to the
curb the moment the going gets tough, the moment
the business goes down, the moment you are told
that you should be closing. What I am doing there
is I am purchasing loyalty. It is a transaction.
I am purchasing loyalty from people that I would
like to have that loyalty from. Loyalty is not
something you can expect just because someone
works for you. Loyalty is something that you earn
in every relationship in life.

I wonder, when the dust finally settles, how many
staff will remember how their business' dealt
with them, in this hour of need. And how the
staff will reciprocate. A pause for thought.

Interested readers can see Louis full account
here:

https://www.youtube.com/watch?v=U7Y1zIDQZ_M

Dieter J Fellner, DPM, NY, NY

There are no more messages in this thread.