06/05/2025    

QUERIES (DEALING WITH PATIENTS)

Query: Patients Who Want to be Seen Immediately

 

We are noticing a trend in our community, and I'd like to know how others are addressing this issue. The problem is that we are getting calls from more and more patients who want to be seen "today", and if we are booked or closed for that day, they go elsewhere. These are not patients with true emergencies who absolutely must be seen immediately. It could be a patient with a mycotic nail or some other foot condition that has persisted for a while and they decided that they finally want to see a podiatrist and don't want to wait for an appointment. 

 

If this is indeed a trend, how are others addressing this situation without having to keep your offices open 24/7. 

 

Elliot Udell, DPM, Hicksville, NY 

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